SHIPPING & DELIVERY
We charge a flat delivery cost of $8 for urban delivery, and $12 for rural delivery nationwide.
Click-and-collect is also available for our local customers at no charge.
Our online store currently does not support international delivery, but we are able to help with this in-store. Please contact us directly for assistance and shipping quotes for international delivery.
PROCESSING & DELIVERY
In order to guarantee your delivery before Christmas:
NORTH ISLAND DELIVERY: Order by 15th December
SOUTH ISLAND DELIVERY: Order by 7th December
We trust Toll Parcels to safely deliver your beautiful new clothes straight to your door. Our lovely courier driver visits us once daily, from Monday to Friday.
Please allow 1-2 days for dispatch, and a further 2-5 days for your parcel to reach your doorstep.
Please note that Toll Parcels can only deliver to a street address, and therefore cannot leave your parcel in a PO Box. To avoid delay in the delivery of your items, please ensure you have provided an accurate street address.
During the holiday season please be aware delivery may be delayed due increased pressure on the postal system.
Orders placed on public holidays will be dispatched 1-2 working days after work resumes.
You can track your order here using the tracking number sent in your dispatch confirmation email.
If you have any issues with the tracking of your order, or have not received it withing the time-frame outlined above, please contact us with your order number.
We actively make sure our available stock is as accurate as possible. However, on extremely rare occasions, we have an item that is so highly sought after that while you have purchased it online, someone has simultaneously purchased it in-store.
Should this extremely uncommon and unfortunate instance occur, we guarantee we will do everything in our power to fulfill your order. Or, if it proves impossible to fulfill your order, we will fully refund you and offer our humblest apologies for the inconvenience.
Should you have any issues with any items in your cart, please don’t hesitate to contact us! We are always here and ready to help.