SHIPPING & DELIVERY
SHIPPING DURING ALERT LEVEL 3
**WE ARE SHIPPING ALL ORDERS**
We are working our hardest to get all orders dispatched as soon as we can. We ask for your patience and understanding at this time, as we are working with minimal staff and at reduced operating hours. This, coupled with the extra demand on our courier companies, means there may be a delay in the dispatch or delivery of your parcel.
Thank you for your understanding at this time x
We charge a flat delivery cost of $8 for all orders under $150.
We offer free shipping for all orders over $150.
Click-and-collect is also available for our local customers at no charge.
Our online store currently does not support international delivery, but we are able to help with this in-store. Please contact us directly for assistance and shipping quotes for international delivery.
PROCESSING & DELIVERY TIMES
We aim for our click & collect orders to allow same-day pickup. You will receive an email notification when your item(s) are ready to collect.
For couriered parcels, we use Go Sweetspot to find the best driver for the job!
Please allow 1-2 days for dispatch, and a further 1-3 days for delivery. Our courier collects from us once daily, Monday-Friday.
Please note our couriers can only deliver to a street address, and therefore cannot leave your parcel in a PO Box. To avoid delay in the delivery of your items, please ensure you have provided an accurate street address.
During the holiday season please be aware delivery may be delayed due to increased pressure on the postal system.
Orders placed on weekends and public holidays will be dispatched on the next working day.
You should receive an email with your tracking number and link once your order has been processed by our staff. Please check your junk email in case it has ended up there!
You can also track the status of your order under My Account , and clicking on "My Orders".
If you have any issues with the tracking of your order, or have not received it within 4 working days, feel free to contact us with your order number and a member of our friendly team will happily help.
We actively make sure our available stock is as accurate as possible. However, on very rare occasions, either due to human or technical error, we find an item that is displaying incorrectly online.
Should this extremely unfortunate instance occur, we guarantee we will do everything in our power to fulfill your order. Or, if this proves impossible, we will fully refund you and offer our humblest apologies for the inconvenience.
Should you have any issues with any items in your cart, please don’t hesitate to contact us! We are always here and ready to help.