RETURNS & EXCHANGES
The Preview&District Team put a lot of time and effort into our amazing collection, and we want to make sure all of our products are fit for use and go to the right home. Though we understand that there are those times where things might not be quite right.
We endeavour to make every shopping experience at Preview&District a good one. If for any reason you are unhappy with your purchase, we would love to help you in any way we can in accordance with the policy outlined below.
CONDITIONS OF RETURNS & EXCHANGES
CHANGE OF MIND or "NOT QUITE RIGHT"
We want to make sure our customers love their purchases, and that they go to the right home. However, we understand that upon second thoughts an item may not be quite right for you after all – we’ve all been there!
In this case, we would love to help you find something even better! In order for us to help, we require the following conditions be met for all purchases (both in-store and online):
• All items must be returned to us within 10 days of receiving the item
• All items must be returned in their original condition, with no signs of use, wash, or wear-and-tear
• All items must be returned with all original tags and labels still attached
• Proof of purchase in the form of a receipt or invoice must be provided. If you have lost your invoice or receipt, please contact us before returning.
• Items must have been purchased at full price. Please understand that all of our discounted items are for final sale, meaning we do not accept returns or exchanges on any discounted items.
In-Store Purchases: We would love to offer you an exchange or credit note for the purchase amount. This can be spent at your leisure, and does not need to be spent in one transaction. Any remaining balance will be credited to you. Refunds will not be issued for change of mind purchases made in-store, as you have had the opportunity to view the item before purchasing.
Online Purchases: We would love to offer you a refund for the cost of the item. By ordering online, you are accepting the risks of not viewing the item beforehand, and therefore we will not be compensating any shipping costs paid. Please see instructions further down the page as to "How to Return an Online Purchase”. If you would like the item in a different size, please go ahead and place a new order online for the size you would like - this way, we can get it sent off to you asap! You will then be refunded the cost of the original purchase once it arrives back in store.
SALE ITEMS AND JEWELLERY
We ask that you please consider carefully before purchasing any of our sale or discounted items, as they are all for final sale and are therefore not eligible for a return nor exchange.
We also do not accept any returns or exchanges on jewellery, as it is difficult to tell if it has been worn.
If you believe a sale item or jewellery you have purchased to be faulty, please see below.
All faulty goods must be assessed by their manufacturer. We endeavour to make this process as smooth and as fast as possible, and ask that you understand it may take a few days to process. If a product is deemed genuinely faulty (and not considered wear-and-tear), we will do our best to find a replacement. If replacement is not possible, we will happily provide a store credit or refund.
Some manufacturers require the faulty product to be returned to them, in which case your replacement or refund may be delayed.
In-store purchases: Please return your item to us asap, and we will have it assessed by the manufacturer.
Online purchases: Please email us a completed Returns Form as well as images of the product fault, for us to forward to the manufacturer. We will be in touch with their response as to whether or not you will need to return the product to us (in which case we will cover your return shipping cost) if it is deemed faulty.
HOW TO RETURN AN ONLINE PURCHASE
Before you send any item back to us, we require you to email a completed copy of our Returns Form to firstname.lastname@example.org and await email confirmation from us that this has been received.
Please ensure any item you wish to return meets all our above conditions of return.
Once you have received email confirmation from us, please return your item with an enclosed copy of your completed form to the following address:
Preview & District
156 King Street
Ph: 09 238 9345
We highly recommend all returns to be sent via a track-and-trace method, as the item is your responsibility until it reaches Preview&District. If an item is sent without tracking and does not reach us, we will regrettably be unable to assist in the return or exchange of your item.